Coronavirus Update

Coronavirus Update – 3rd November 2020

Following the latest Government announcement of the nationwide lockdown in England, we confirm that we are unable to offer cottage or apartment holidays on the Norfolk Broads from 5 November 2020 to 2 December 2020.

For all customers who were due to holiday with us this November and early December we will contact you directly to outline your transfer options.

As clarified by the Broads Authority, any customers who have commenced their holidays before 5 November will be able to continue and complete their holidays. However, they are still subject to the government’s covid 19 guidance in England commencing 5 November 2020 onwards; not to go out without a reasonable excuse.

Cottage and apartment holidays scheduled from 2 December 2020 onwards are unaffected at present and we will continue to monitor Government guidance.

2020 has been a challenging year for all involved in the hospitality and tourism industry. We remain grateful to all our loyal customers who have supported us by continuing to holiday with us this year, when they were able to do so, or by transferring their bookings.

Throughout the recent months we have also welcomed many new customers and offered them their first experience of the Norfolk Broads. We hope they will continue to enjoy all that the Norfolk Broads has to offer for many years to come.

We remain available online and contactable by phone to book holidays for 2021.

Stay Safe!

The Broads Escapes Team


Update – 14th September 2020

Before your holiday with us in September we want to make you aware that social distancing guidelines in England are changing (details below). Please ensure that you are aware of the social distancing laws and how they relate to your holiday.

If you need to change or amend your booking prior to your holiday please contact our customer service team on 01692 661277.

Thank you
The Broads Escapes Team

What are the changes?

  1. From the 14th September 2020 it will be against the law to meet people you do not live with in a group larger than 6 (unless you are meeting as a household or support bubble). These rules apply for guests staying away from home in any self-contained holiday accommodation including hire boats.
  2. 1. A maximum of six people are permitted to meet up inside or outside regardless of age. There is no restriction on the number of households that the six people come from.
  3. For example your party could be made up of 6 adults, each living in separate households, or, a family of two adults and two children plus another couple (e.g. grandparents), or, three couples from three households. In all these cases the party must not exceed six.
    1. 2. A party can exceed six people if all of your party normally live in the same single household. This single household also includes your support bubble. A support bubble is a close support network between your household and a second household with only one adult in the home (or a single parent with children who are all under the age of 18).
  4. For example a family of two parents, three children and two grandparents who live in the same house, who are also in a support bubble with another single grandparent. In this case a total of eight people can holiday together.

For more information and FAQs about the new guidelines please follow this link.

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Coronavirus Update – 24th June 2020

Following the latest Government announcements, we are really pleased that we will soon be able to welcome you to the Norfolk Broads.

For all holidays from the 4th July 2020 you will receive an updated pre-arrival e-mail with information about what to expect. Please ensure that you read this e-mail as it will contain important information.

If your holiday is due to start on the 3rd July 2020 we will be in contact to discuss your options.

We are available online and contactable by phone to book holidays to take place from 4th July 2020 onwards. Our phone lines are extremely busy so please bear with us – thank you!

Our aim will be to go above and beyond Covid-19 Secure standards to ensure your safety and protection. It will be your responsibility to ensure that you are following the UK Governments most recent guidance on social distancing whilst on your break.

Whether it is your first visit, or you are returning, we are confident that if we all act responsibly you will be able to have an enjoyable, and well-deserved break on the Norfolk Broads

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Updated 14th May 2020
As a result of the governments further and evolving guidance we will be contacting all of our customers who are travelling on or before May 31st 2020 to discuss their transfer options. We will be updating customers on the status of June holidays from the 29th May 2020. If you have a booking in June please do not contact us before this time, we appreciate your patience and understanding.

For those travelling later in July we will keep monitoring government advice and keep you updated via our website.

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Updated 20th April 2020
As a result of the governments further guidance we will be contacting all of our customers who are travelling on or before May 14th to transfer their holiday to a later date. We will be in touch shortly to help you rearrange your holiday. For those travelling later in May and June we will keep monitoring government advice and keep you updated via our website.

Coronavirus update
Our holiday guest’s wellbeing is our top priority. In light of the UK government’s latest advice and due to the ever-changing circumstances surrounding the coronavirus and the uncertainties that come with it, we understand that our customers may need to make changes to their travel plans.

If you have paid the full balance of your holiday and need to transfer to an alternative date, you will be able to do so. We would ask that you contact us by telephone or email at least 48 hours before your scheduled arrival date in order that we can take the necessary action.

If the replacement holiday, which must be taken in the same property and before the end of 2021, is of a higher cost the additional amount will be due 56 days before the new arrival date. If the replacement holiday is of a lower cost, no refund will be given.

If you have not yet paid your balance, you will still need to do so by the original due date. As your balance becomes due please contact us and once payment is received we can then transfer your booking to a later date.

If the full balance remains unpaid we are unable to transfer your booking and you will forfeit your deposit in accordance with our normal terms and conditions.

Please note that we are not able to offer any refunds in connection with holidays cancelled due to fear, disinclination to travel, self-isolation or infection in connection with Coronavirus. If you need to cancel your holiday under these circumstances, then you should refer to your travel insurance policy.

If you have any further questions, do not hesitate to contact a member of our team who will be pleased to help.

Thank you
Broads Escapes

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Updated 19th March 2020

Our holiday guest’s wellbeing is our top priority. In light of the UK government’s latest advice and due to the ever-changing circumstances surrounding the coronavirus and the uncertainties that come with it, we understand that our customers may need to make changes to their travel plans.

If you have paid the full balance of your holiday and need to transfer to an alternative date, you will be able to do so. We would ask that you contact us by telephone or email at least 48 hours before your scheduled arrival date in order that we can take the necessary action.

If the replacement holiday, which must be taken in the same property and before the end of 2021, is of a higher cost the additional amount will be due 56 days before the new arrival date. If the replacement holiday is of a lower cost, no refund will be given.

If you have not yet paid your balance, you will still need to do so by the original due date. As your balance becomes due please contact us and once payment is received we can then transfer your booking to a later date.

If the full balance remains unpaid we are unable to transfer your booking and you will forfeit your deposit in accordance with our normal terms and conditions.

Please note that we are not able to offer any refunds in connection with holidays cancelled due to fear, disinclination to travel, self-isolation or infection in connection with Coronavirus. If you need to cancel your holiday under these circumstances, then you should refer to your travel insurance policy.

If you have any further questions, do not hesitate to contact a member of our team who will be pleased to help.

Thank you
Broads Escapes

19th March 2020