Coronavirus Update

Updated 24th March 2020
As a result of the governments further guidance we will be contacting all of our customers who are travelling on or before April 30th to transfer their holiday to a later date. We will be in touch shortly to help you rearrange your holiday. For those travelling in May and June we will keep monitoring government advice and keep you updated via our website.

Coronavirus update
Our holiday guest’s wellbeing is our top priority. In light of the UK government’s latest advice and due to the ever-changing circumstances surrounding the coronavirus and the uncertainties that come with it, we understand that our customers may need to make changes to their travel plans.

If you have paid the full balance of your holiday and need to transfer to an alternative date, you will be able to do so. We would ask that you contact us by telephone or email at least 48 hours before your scheduled arrival date in order that we can take the necessary action.

If the replacement holiday, which must be taken in the same property and before the end of 2021, is of a higher cost the additional amount will be due 56 days before the new arrival date. If the replacement holiday is of a lower cost, no refund will be given.

If you have not yet paid your balance, you will still need to do so by the original due date. As your balance becomes due please contact us and once payment is received we can then transfer your booking to a later date.

If the full balance remains unpaid we are unable to transfer your booking and you will forfeit your deposit in accordance with our normal terms and conditions.

Please note that we are not able to offer any refunds in connection with holidays cancelled due to fear, disinclination to travel, self-isolation or infection in connection with Coronavirus. If you need to cancel your holiday under these circumstances, then you should refer to your travel insurance policy.

If you have any further questions, do not hesitate to contact a member of our team who will be pleased to help.

Thank you
Broads Escapes

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Updated 19th March 2020

Our holiday guest’s wellbeing is our top priority. In light of the UK government’s latest advice and due to the ever-changing circumstances surrounding the coronavirus and the uncertainties that come with it, we understand that our customers may need to make changes to their travel plans.

If you have paid the full balance of your holiday and need to transfer to an alternative date, you will be able to do so. We would ask that you contact us by telephone or email at least 48 hours before your scheduled arrival date in order that we can take the necessary action.

If the replacement holiday, which must be taken in the same property and before the end of 2021, is of a higher cost the additional amount will be due 56 days before the new arrival date. If the replacement holiday is of a lower cost, no refund will be given.

If you have not yet paid your balance, you will still need to do so by the original due date. As your balance becomes due please contact us and once payment is received we can then transfer your booking to a later date.

If the full balance remains unpaid we are unable to transfer your booking and you will forfeit your deposit in accordance with our normal terms and conditions.

Please note that we are not able to offer any refunds in connection with holidays cancelled due to fear, disinclination to travel, self-isolation or infection in connection with Coronavirus. If you need to cancel your holiday under these circumstances, then you should refer to your travel insurance policy.

If you have any further questions, do not hesitate to contact a member of our team who will be pleased to help.

Thank you
Broads Escapes

19th March 2020